Information we collect
We may collect information you choose to provide, including your name, email address, optional phone number, project details, and customer-care communications. We may also receive basic technical information such as browser type, device type, and website usage data.
How we use information
We use information to respond to inquiries, provide estimates, schedule appointments, deliver requested services, offer customer support, maintain our website, prevent misuse, and meet legal obligations.
SMS and mobile information
If you voluntarily check the SMS consent box and provide a mobile number, we may send customer-care texts related to your inquiry, appointments, or active service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Providing a phone number and consenting to SMS are optional. Consent is not a condition of purchase.
Mobile information and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. We may share information with service providers only as necessary to support message delivery or our customer-care operations, subject to confidentiality and applicable law. Text messaging originator opt-in data and consent are excluded from all other sharing.
How information may be shared
We do not sell personal information. We may disclose limited information to vendors that help us operate our business, when required by law, to protect rights and safety, or as part of a business transaction. These parties may use the information only for the purpose for which it was provided.
Data choices and retention
You may ask to access, correct, or delete personal information by contacting us. We retain information only as long as reasonably needed for the purposes described here, to provide services, resolve disputes, or comply with law.
Security and children’s privacy
We use reasonable administrative and technical measures to protect information, but no online method is completely secure. Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
Policy updates
We may update this policy from time to time. The effective date at the top of this page identifies the latest revision. Continued use of the website after an update means the revised policy applies.
Contact us
For privacy questions or requests, contact Jericho Audio/Visual, L.L.C. at support@jerichoaudiovisual.com, call (585) 555-0147, or write to 4300 Lakeville Road, Geneseo, NY 14454.